Customer experiences, whether they are good or bad, are always remembered. All businesses, regardless of their size or industry, strive to maintain a high level of customer satisfaction. But is your cleaning business meeting those high standards that the customers have now come to expect?
Using the following automation-based tools, you can take steps towards making your customer experiences pleasant as well as scaling your business:
A cleaning business with a Google My Business profile is easily discoverable by users in the same business location and provides a great platform to showcase customer testimonials as well as receive constructive feedback.
With a Google Business profile, you can stand out by adding images, hours, and packages or services. Customers can also leave reviews and responding to them increases the credibility and value of your business.
Even for experienced cleaning business owners, organizing daily operations can be a hassle. Connecting with your customers is one of the most important aspects of converting them into lifelong patrons. With several aspects of the business to manage, such as keeping track of existing and potential customers, storing contact information, and messaging clients, keeping things organized can be difficult.
Customer relationship management (CRM) tools make it easier and more efficient to communicate with your customers and potential clients so that you can provide the services they require. All messages received through your communication channels are aggregated by these CRM tools. As a result, you will not miss any messages and can easily track conversations.
Trying to schedule an appointment outside of business hours is a challenge for customers. If something happens after you close your office, they have no way of knowing if you will be available to see them the following morning.
Investing in an online appointment booking system solves this problem! Now your customers can book your service at anytime and anywhere. By giving customers the ability to book your cleaning services online, you can meet (and even exceed) your customers’ expectations for convenience.
Automation can create a more seamless, convenient, and customer-focused journey, in addition to saving your business resources and time.
All of this and more is available at Xoopah. Request a demo to see how Xoopah can help you implement these nifty and time-saving features in your cleaning business.