10 Examples of Great Customer Thank You Messages

calendarJan 31, 2023
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Saying thank you to customers is a simple yet powerful way to show your appreciation for their business. A well-crafted thank you message can not only make customers feel valued, but it can also help to foster long-term loyalty and repeat business. Whether it’s a thank you note, email, or social media post, taking the time to show your gratitude can make a big impact on your customers.

thank you world

Thank you message to customers

Customer thank you messages are important for businesses because they provide an excellent opportunity to improve customer service and give customers a reason to return.

A simple customer thank you message can be a great way to build rapport with customers who have just made a purchase from your business.

Let’s look at some great examples of saying thank you to customers.

Thanking For a Recent Purchase

Client’s Name,

Thank you for your recent purchase!

We’re flattered that you chose our product over our competitors. We work hard to provide the best products available, and it’s always exciting when a new customer visits our online store and recognizes the value we provide. We’re overjoyed you made your first purchase!

Please let us know if there is anything else we can do for you. Thank you for your assistance with my small business.

With gratitude,

[Your name]


Thanking for customer loyalty

Dear [Customer’s Name],

We are delighted to inform you that you have now been a customer of ours for a full year! We just wanted to say thank you for being a part of [your company’s] family. We appreciate your continued support because we wouldn’t be here without loyal customers like you.

We hope you progress even further in the coming years, and we will continue to support you in reaching new heights.

Thank you again and have a wonderful day!

Yours sincerely,

[Your name]

Thanking for customer feedback

Hello [Customer Name],

Thank you for taking the time to fill out the survey about your experience with [Product]! Your feedback helps us improve our offerings and troubleshoot for you and other customers, so I appreciate you taking the time.

You made an excellent point about [feature name] on our mobile app. This feature will not only assist you but will also make life easier for other customers.

We appreciate and thank you for your contribution to making [your company name] better.


Customer Success Manager

Thank you for the payment

Hello [Customer Name],

Thanks, your payment for the order [Order Number] was successful! You can track your order at [Tracking Link].

We hope you are pleased with your purchase. Please let us know if you think your experience with us could be improved. We are happy to assist!


[Company Name]

thank you

Thanking for a fantastic review

Dear [Customer Name],

Customers like you make everything worthwhile. Thank you for not only taking the time to write down your thoughts, but also for being so generous with your compliments. It feels great when a customer reports a generally positive experience.

We work hard to meet the standard you believe we’ve set. We appreciate customer appreciation, so thank you for assisting us!

Keep up the good work,

[Your name]

Thanking for referrals

Dear [Customer Name],

Thank you so much for the recent referral! It means a lot that you trust us enough to recommend us to your contacts. Rest assured that we are working hard to provide them with the same exceptional service that prompted your referral in the first place.

It’s times like this when everything we do feels worthwhile and like we’re making a difference. Thank you once again for your assistance in spreading the word!

[Your name]


Thanking for attending an event

Hello [Customer Name],

Thank you for coming to [Event Name]. We hope you had a good time and thought the event was worthwhile.

The event recap can be found here:

Recording – [Link to Event Recording]

[Event Presentation] Resources

Sign up for the [Company Name] newsletter to be the first to hear about upcoming events!


[Company Name]

Thanking for blog subscription

Hello [Customer Name],

I’d like to extend a warm welcome and a heartfelt “thank you” for subscribing to the [your company name] blog newsletter.

We value your time and are committed to providing you with best-in-class content that includes actionable steps you can take to grow your business.

In the meantime, I’d love to hear from you about why you’ve subscribed to our list and what you’re interested in learning about. I promise to respond to this email if you do.


[Your name]

Thanking a customer for showing patience

Dear [Customer Name],

Thank you for your patience with our recent supply chain issues. We’ve designed a system with multiple redundancies, but even that isn’t always enough to keep the pipeline running. I’m glad our delays didn’t cause any major issues for you.

We’re working to permanently close the holes we found so that similar problems don’t occur in the future.

Thanks for sticking with us!

[Your name]

Thanking for coming back after absence

Dear [Customer Name],

It was so great to hear from you again! I’m so happy that you’ve decided to give us another try. I know you were interested in seeing what our competitors might be able to do for you, so it’s lovely to see you back. I assume that means you found that they weren’t the replacements you thought they might be. Rest assured that you won’t be disappointed by your decision.

Thanks for coming back!

[Your name]



Well-crafted thank you messages are the first thing your customers will remember about your product or service. Being able to express gratitude to customers in the right way and at the right time can be a game changer for your business.

So, keep a thank you note on hand at all times and tweak your brand communication with the templates mentioned above, and you will notice an improvement in your relationship with your customers.

If you are planning to expand your online business management, consider setting up an SMS campaign with Xoopah. Our platform allows you to easily send promotional emails and text messages to your contacts, process payments, and manage customer reviews. Click here to contact us or watch a demo to find out more.