Google reviews are one of the most important things a business can have. Not only do they help Google determine whether or not your company is legitimate, but they also provide valuable feedback to you and your team about how customers are using your products or services. Studies show that up to 80% of customer decisions are based on online reviews.
Now, more than ever, businesses need to get good Google reviews. Customers want detailed first-hand information from their online peers, whom they trust, to help them make decisions and become informed about the customer experience.
This article will show you how to delete a Google review from your Google business listing or how to delete a Google review for a service or product.
What is a Google Review?
A Google review is a customer review for a business, product, or service posted on the Google platform. They can include star ratings and written testimonials that highlight a customer’s experience, making them essential to the success of your small business. Google reviews can be left on Google Search, Google Maps, and business profiles.
Why Would You Want to Delete a Google Review?
There are numerous reasons why someone might want to delete a Google review. However, Google is not in the business of deleting legitimate reviews, even if they are negative.
Consumers rely heavily on reviews, nine out of ten turning to them before making a purchase decision. Furthermore, they believe them. A staggering 79% of consumers trust the reviews they read. As a result, negative feedback can be disastrous for a company.
Many people regard Google reviews as trustworthy and objective, and Google intends to keep it that way. When researching a product, 59% of consumers consult Google reviews.
So, why would you delete a negative review?
For starters, spammy or inflammatory reviews can harm your business. This could include reviews with links to competing services, someone posting personal information, or attacks that cross the business line.
Potential customers may be offended by libelous or explicit reviews. Making unsubstantiated statements about a person or using graphic or sexual language are examples of this. This is a situation in which you would absolutely prefer to have a Google review removed.
If you suspect a competitor or individual is attempting to harm you by leaving false or explicit inflammatory reviews under multiple accounts, you should take action and petition Google to remove the offending review.
Is it possible to delete a Google review?
Unfortunately, Google does not provide a simple “delete” option for its reviews. Instead, there are only two ways to remove a review. The reviewer can delete it, or your company can “flag the review as inappropriate.” Flagging a review informs Google that it is fake or does not follow Google’s review policies.
Following that, you will be directed to the landing page below, where you must complete a brief report of the issue and submit your email address for follow-up communication.
It’s important to keep in mind that Google includes spam checkers that automatically scan reviews for inappropriate, irrelevant, or misleading content. While this feature is fairly reliable, inaccurate reviews are occasionally overlooked, which can result in negative perceptions of your company.
In this case, you should take matters into your own hands and conduct your own review. Here’s how to go about it.
How can I delete a Google review?
That’s what we’re going to explore in this article. We’ll cover when you might want to delete a review on Google, whether it’s possible to delete reviews left by others, how to delete reviews you’ve left on Google and Google Maps, and what you can do to get rid of bad reviews others have left.
If you have posted a Google review yourself and are looking to remove it, here’s how:
Open Google Maps in your browser
Click the Menu (hamburger menu in the top left) three lines
Next, click on “Your contributions”
Open Google Maps in your browser
Open Reviews tab
Three options will generate, edit, delete, or add a photo
Click Delete review
Your review will be removed
How to Delete a Google Review Left by Someone Else
It’s always terrifying to see someone else’s truly terrible review of your company listed. This can be upsetting on both a personal and professional level, and you may want to take immediate action.
The question then becomes, can you act, and what kind of action can you take?
As previously stated, Google does not simply delete reviews because they offend you. There must be a reason for Google to act.
If no rules have been broken, you must contact the author directly. If they respond, this could be the first step in starting a conversation in which you can directly address their criticism and even make improvements based on their feedback.
If a Google rule is broken, you can flag or dispute the review, drawing Google’s attention to it.
So, the question is when you should flag a review. Google has ten criteria that can be used to flag a review.
1. Spam and fake content are posted in order to manipulate ratings. This includes posting multiple times from various accounts.
2. Off-topic posts with broad appeal, such as political commentary or personal rants.
3. promoting actions or purchases that do not comply with local legal regulations Such restricted content includes advertisements for alcohol, gambling, guns, pharmaceuticals, adult services, and other products.
4. Copyrighted content, endangered animal products, graphic violence, human trafficking, and other illegal or depicted activity.
5. Making terrorist threats.
6. Sexually explicit or sexually exploits children in any way.
7. Offensive, obscene, or profane language.
8. Dangerous, regarded as harassment or intimidation, or inciting hatred.
9. False representation or impersonating others.
10. Dishonest or biased. This includes posting reviews of your own company (or having a current or former employee do it for you) and attempting to manipulate the ratings of a competitor.
How to Flag a Review on Google?
If you believe a review for your company violated one of Google’s ten rules of conduct, it’s time to flag that review and bring it to Google’s attention.
There is a straightforward procedure for flagging a review.
Step 1: Log in to your Google My Business account.
Step 2: Choose the appropriate business. If you have multiple businesses linked to your Google account, make sure you’re looking at the one with the review in question.
Step 3: Choose Reviews
Step 4: To report an offensive review to Google, click the three-dot menu next to it and select Flag as inappropriate.
When a review is flagged, Google may take several days to review it. You can speed up the process by requesting that others flag the review as well. Google may take notice of the review faster if more people flag it.
By now, you should have a firm grasp on how to delete a Google review by following the steps outlined above. Remove a negative Google review and get your business back on track.
How Xoopah Can Assist You in Dealing with Negative Reviews
Customers who have a negative experience are far more likely to leave a review than customers who have a positive experience. That means a few angry customers can skew your rating much lower than it should be.
Fortunately, there is a simple solution to this problem: Customers are being asked for additional feedback. You can ensure that this entire process is automated using software solutions such as Xoopah. While you are busy running your business, you can send email and text review requests.
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