Neil’s Story of Productivity
Neil, a hardware franchise store manager, was a “good” employee. He was prompt, did what he was asked, and was liked by his team. Ask Neil how his job was going, and he’d say, “Fine, I am paid pretty well.” His productivity was being impacted by his disengagement from the workplace.
Suddenly Neil resigned, citing no complaints, and saying only that a competitor offered him slightly more money.
But Neil quit because he was demotivated and felt unproductive.
He, like millions of other employees, needed to believe his job was important, that he was contributing daily to the company. That his work was productive.
Fast forward to six months later, Neil is a different person. His work is no different, but he is passionate about his job. His explanation? “My branch’s daily sales are 30 percent higher than before. But it’s more than that. On my first day, I got ‘induction training,’ where I was explained the company vision and values. In my first week my boss, Cheryl, explained what I needed to do to meet the company’s goals and act in sync with its values. She spent time coaching me on my managerial skills, something I needed badly.”
Soon, Neil received a “most promising newcomer” award. At the company picnic, Cheryl’s boss asked him how he was doing. After six months Neil had an in-depth performance review where he and Stephanie candidly discussed his performance and outlined training and career growth options for him. “I work extra hard when it’s needed because they care about me,” Neil told his ex-colleagues. “They even let me leave early twice a week to pick up my kids, which means a lot. But in the end, it comes down to leadership. My new company doesn’t just have a business model; it has a people model.”
And yet, Neil’s case is not an isolated one. There are thousands of disengaged employees in the US economy who feel disengaged with the work they are doing. Not only that, but the onset of work-from-home policies have also added to this disengagement and thus there has been, what the economists call, a Great Resignation. This term got fashionable since 2021 as employees started to leave their organizations in droves either looking for better opportunities or changing their careers.
So how can companies tackle this disengagement and make employees more productive at work?
Let us share with you some ideas that we implemented at Xoopah and by doing this we hope to inspire your employee productivity plan.