20 Must Use Text Message Templates For Small Businesses

calendarSept 16, 2022
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small business

Sending text messages is one of the most effective communication methods you can use, and with text message templates, SMS marketing becomes easier for small businesses.

According to research, 83% of consumers respond to text messages within 30 minutes or less, indicating that text messages are considered important. People are more likely to act on a specific call to action in your text.

Text messages that are clear and concise are likely to capture the attention of your customers. Regardless of your writing skills, text message templates enable you to send effective text marketing campaigns.

Reasons why you should use text message templates

Saves Time

Setting up responses to frequently asked questions will save you and your team time. As a result, you’ll be able to respond to your customers more quickly. When you send text messages, they are received and read 95 percent of the time within three minutes. SMS allows you to communicate with your target audience in real time.


Many of the inconveniences that arise between you and your customers can be avoided by using text messaging. Customers can reach you at any time and from any location with an SMS-enabled landline phone. You can also reach out to them in a non-intrusive and convenient manner with important messages.

Customer Relationship Management

There isn’t a better way to build a relationship with your customers than through text messages. Establishing a two-way conversation between you and your customers via text sends the message that your company cares, which keeps customers coming back for more transactions with your company.

How to use text message templates

Text message templates enable you to create and send enticing outbound messages, highly relevant nurture campaigns, and personalized questions to better profile your audience members. When you use Text message templates to personalize your marketing, you will be able to start your messaging programs faster, use best practices to improve results, and deploy more types of messaging campaigns more quickly to accelerate marketing results.

20 Text Message Templates for Small Businesses

Text message templates can help you improve your workflow and free up time to work on other projects. We’ve decided to share some text message templates for effective business communications to assist you in creating a more tailored, personal experience.

1. Welcome Message

Hi {Customer Name},
I’d like to personally welcome you to {Product}. How is everything going so far? Please let me know if there is anything I can do to assist you as you get started.

2. Introduction Message

Hi {Customer Name},
I’m {Your Name} from {Company Name}. Thanks for reaching out. Is there anything I can help you with today?

3. Voicemail Follow-up

Hi {Customer Name},
This is {Your Name} from {Company Name}. I’m contacting you because you left your phone number on our website and mentioned you’d like to learn more about our services. When is the best time to call? Thanks!

4. Customer re-engagement

Hi {Customer Name},
This is {Your Name} from {Company}. I wanted to reach out to see if you could join us for {Event Name}. Would that be of interest to you?

5. Appointment Confirmation

Hi {Customer Name},
Your appointment on {Date}at {Time} is confirmed. View the details of your booking here: {Link}.

6. Cancellation Notification

Hi {Customer Name},
Unfortunately, your appointment for {Date} has been cancelled due to circumstances outside our control. We kindly ask you to call {phone number} for rescheduling. Thank you for understanding! {business name}.

7. Order Confirmation

Hi {Customer Name},
Thank you for your purchase! Your order number is # {Order Number}. You can track your shipment here: {Tracking Link}.

8. Order Delayed

Hi {Customer name},
Your order is on its way but expect delays. Your new estimated delivery date is {Date}. Contact us at {phone number} if you have any questions.

9. Subscription Cancellations

Hi {Customer name},
We have cancelled your subscription to {Service/Product}. We’d be delighted to have you back as a customer. Please let us know if there is anything else we can do to earn your business in the future.
{Company Name}

10. Chat Follow-ups

Hi {Customer name},
Thank you for taking the time to chat with me today. Have I answered all your questions? Please contact me if you require any additional information!
{Agent Name}

11. Thanking for Good Review

Hi {Customer name},
Thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re glad to hear we hit the mark for you. Please return to see us soon. Cheers!

12. Responding to a Bad Review

Hi {Customer name},
We regret that our service did not meet your expectations. We set a high standard for ourselves and are deeply disappointed that this standard was not met in your interaction with our company.

13. Payment Confirmation

Hi {Customer name},
Thank you for your purchase. We have received your payment for item {item number}. {business name}

14. Unpaid Invoice Reminder

Hi {Customer name},
We have not received payment for invoice {number}, dated {date}. Please contact us at {phone number} immediately. {business name}

15. Membership Renewals

Hi {Customer name},
This is a courtesy text to let you know your {Type} membership will expire on {Date}. Respond with YES if you would like to auto-renew.

16. Refunds

Hi {Customer name},
We have received your return for {Order Number} and have refunded {Amount} to your account. Please allow {Number} days for the refund to appear on your statement. Thank you!

17. Holiday Sale

Hi {Customer name},
Don’t miss our huge sale to celebrate {HOLIDAY}. Save up to XX% on everything you’ll need to make the HOLIDAY special. For more info visit: {URL}

18. Giveaway

Hi {Customer name},
To thank you for being such a wonderful customer, we’re inviting you to enter a contest for a chance to win {Item}! For more info and to enter, visit: {Website Link}. Good luck!

19. Updating customers about ongoing issues

Hi {Customer name},
Thank you for your patience. Our team is still looking into your issue. We hope to have a fix soon, and we’ll reach out to you if we need any more information.

20. Updating customers when issues are resolved

Hi {Customer name},
We’re reaching out to let you know that the issue that you previously reported has been resolved. Please give it another try and let us know how it goes. Fingers crossed!

Send free text messages with Xoopah

We hope you find these text message templates useful and inspiring, as we are happy to provide the text message templates for free to help build businesses big and small.
Are you eager to connect with your customers where they already spend most of their time?
Using Xoopah, you can easily send professional text messages to your customers.