The COVID-19 pandemic has given rise to contemporary trends in the health care industry, most prominently being the consumers’ increased preference for convenience and ready access to care facilities. Digital transformation is now implemented to improve health care, foster meaningful relationships with customers by revamping workplace operations, culture, and technology usage.
In this new scenario, health care providers (large and small) face many challenges in managing their online presence, collecting payments, and so on. To attract new customers and keep existing ones, the following strategies will help you succeed in the ‘new normal’:
Google My Business is an integral part of any company’s online presence. If a patient wants to find your new opening hours or call about your health and safety protocols, they will search your business on Google first.
This is where Google My Business (GMB) truly shines. Because Google is the first place your patients look for information about your healthcare practices, therefore you must keep your business listing up to date with your most recent business hours and any other pertinent information your customers may find useful. Manage your online presence to ensure your practice is always seen in the best light. That is something a partner like Xoopah can help you achieve through an all-in-one platform.
Today, patients expect their health care provider to offer a convenient and transparent billing and payment process. By embracing digital transformation, health services and enable online payment solutions which provide a hassle-free process to the customers.
options are contactless, convenient, and curated for today’s consumer who is ever looking for the easiest way to do transactions with a business. You can also automate invoice delivery and bill reminders; saving time and energy for your staff. With effective online payment systems in place, you will be on a much faster track to boosting revenue as well making your customers’ life easier.
Patients may find it difficult to schedule appointments during your office hours. By enabling online scheduling, they no longer have to go through that hassle. Online scheduling is available 24 hours a day, seven days a week, even when your practice is closed. You can cut down errors like double bookings or wrong recorded dates and times.
With automated solutions such as appointment reminders and patient notifications of missed appointments, you can increase the overall value of patients’ experience.
Make your customers’ life easier by partnering with Xoopah. Request a demo to explore how Xoopah can help your healthcare practice increase your operational efficiency, stay connected with patients, and grow your business alongside your reputation.