The positive online reputation of businesses attracts
potential clients and retains existing ones. The
majority of the customers are willing to pay a
premium for businesses that have a high positive
reputation.
In today’s world of Yelp, Google, and Facebook
reviews, customers increasingly turn towards the
world wide web to look up businesses and reviews
about its services.
People read reviews
before purchasing
People do not prefer
businesses that
manipulate reviews.
Get access to an all-in-one platform which makes it super
easy for small and medium-sized businesses to manage
customer reviews, online interactions and online
reputation of the business & its services.
Xoopah offers its clients the ease of managing customer
interactions with a single platform, integrated to provide
businesses with access to manage:
Pull feedback and reviews from
multiple sources into Xoopah’s online
platform, which help your business
create personalized interactions and
cater to multiple feedback in real-time.
Gather feedback from your customers
using Xoopah’s customer interaction
tools which enable SMS and Email
surveys.
Gather reports and systematically view
your findings, everything in one place.
In the age of social media, businesses that manipulate
or censor customer reviews quickly lose existing and
potential clients. This is why you need to build
complete transparency around your business, making
it easier for prospective customers to navigate through
your services.
With Xoopah, you can organize, track, and make
informed decisions based on your customers’
feedback and reviews about your business. The all-in-
one platform allows you to track existing and future
customers, their experience, purchases, feedback,
and reviews to attract more clients.
A loyal customer base is more likely to recommend your services to others.
To build trust and a positive reputation, businesses
need to beef up their online reputation management,
which they can do by
Despite the advancements of
AI and self-service tools,
many customers still prefer
human interaction over bots
and automated messages.
Develop touchpoints for your
customers and keep them up-to-
date.
Make reviews & customer
feedback visible on all platforms
so that the customers know
how good your business is at
what it does!
Keep a close eye on
feedback and reviews from
different sources such as
your business website,
social media, surveys, &
applications.
Maintaining & servicing reputation and having a loyal customer base is as important as building it. Your
small and medium-sized business needs the right tools to manage your online reputation.
Create and manage your
Google My Business Profile
Manage your Service
Offerings
Automate Scheduling
& Client Updates
Manage all your business
calendars
Manage Payments & Dues
Updates
Communicate with
Customers via Email & SMS
for constant updates
Online Reputation Management is essential for
businesses who want to succeed in today’s digital world.
Dissatisfied customers often turn to social media to
express their experiences. An ill-managed reputation
leads to
Multiple negative reviews and unanswered
queries can deter potential customers.
People with bad experiences with your
businesses spread the word online and off-line,
leading to a tarnished reputation.
Customers dissatisfied with a service often do
not avail of it again.
Lost customers mean lost revenue, and
prospective customers turn away from
businesses with a bad reputation.
