Xoopah will only commence work on a Project after receiving 100% of the Project fees from the Client.
The deposit paid to Xoopah covers the cost of the design work carried out, as well as any admin work and communication with Xoopah. The 100% money back guarantee is applicable till the approval of the design by the Client. Once the design is approved, money will not be refunded to the Client.
If the Client cancels the order after purchasing a domain, we will deduct a domain fee of $15 from the refund amount.
No refunds will be issued for website orders after 10 days of the order creation.