The most important part of a good customer experience is customer communication. To
ensure that you are in touch with your customers, you need the best-in-class tools to
retain and service them from multiple channels.
With Xoopah you can leverage communication through different channels to deliver an
overall and consistent customer experience.
Contact Hub streamlines your company's operations and
customer communications. Sending messages, emails,
collecting payments, assigning clients to groups, and sending
promotional offers are all made simple using Xoopah’s
Contact Hub.
By equipping your small or medium-sized business
with the right tools, Xoopah ensures that top results are
delivered to your clients. With Contact Hub, you can:
Managing customer communication is more critical than
ever. Businesses today struggle with managing customer
relationships & communication due to:
Xoopah’s Contact Hub works for any industry you operate in:
communicates appointment timings & schedules with customers, updates them on their reports, & notifies themof payments.
communicates documentation requirements, claim details, and payment procedures with customers.
Inform customers about new items in stock, promotional offers, and offer loyalty discounts.
Traditional methods of arranging & keeping track of
customer communication requires long work hours and
laborious effort, reducing productivity & wasting precious
institutional resources. Around 88% of businesses are not
happy with the way customer-facing communication
is carried out and managed.
Xoopah transforms how you manage these communications
and multiple channels, all from one platform, giving your
business the ability to harness the power of customer data
to design, create, and manage all sorts of communication
with the customer.
Today’s businesses are omnichannel, with a presence on multiple platforms &
mediums and the need to service all in real-time.
Customer Experience has become more critical than ever, giving way to innovations
and development in communication.
buyers are willing to pay more for a
great customer experience.
Buyers have made impulse purchases
after receiving a more personalized
experience.
Is the premium customers are willing to
pay for superior customer experience
Creating a culture around superior customer
service and experience is complex, and
organizations often struggle with handling
customer communication the right way. With
Xoopah, you can create an outbound strategy for
your customers that focuses on
Improve the content to your customers, making it more personalized and relevant.
Service your customers instantly and with the correct information so that they are not left waiting for a response.
Create tickets & resolve complaints and queries instantly with a one-stop solution for all customer communication.
