Our FAQs section is designed to help you answer the main queries you may have regarding your order and our process.
If you select our Annual Subscription Plan, a Standard Domain of your choice will be purchased on your behalf by Xoopah.com
At Xoopah, we recommend G-Suite for Business E-mail.
You can then make it permanent as per your need. Don’t forget to ask your Project Manager for a discount coupon and get 20% off on your Business E-mail with G-Suite. Please note, G-Suite will send you some instructions, and we will help you set up your business e-mail.
Yes. Although it barely happens, but we would be happy to assist you in transferring over your domain to another hosting provider. You will need to purchase the domain back at the same rate that was originally paid by Xoopah.com. The amount will be mentioned to you by your Project Manager at the time of domain purchase. This is usually $2-$20.
If you’ve selected our Annual Subscription plan, your domain will be purchased for you when your website is near completion.
Your selected domain will be purchased on your behalf by Xoopah.com before your site is taken live. Your assigned Project Manager will mention the cost to you before the invoice is created and charged. (Usually $15-$20)
If you have a domain that you bought via Xoopah.com, it can be transferred to you after a period of 2 months from the purchase for $20. You can contact your assigned Project Manager directly, and he will get this done for you smoothly.
You’ll get a complete website of the design you select, which will be customized according to your requirements.
A Project Manager and one of our teams will work on your project and will deliver the initial concept to you within 3-4 business days. From stock pictures, to compatible third party integrations- we will provide you the right tools.
And, if you select our Annual Subscription, we’ll throw in a free domain of your choice as well!
You’ll get a customized website design that will be created specifically for your business. Payment Integration options to receive payments via Credit Card, Custom Forms, Social Media Integration and best of all - a 90 min phone consultation with one of our designers.
Not at all. You can choose to discontinue your journey with Xoopah at any time you want to. You can pay your Service Fee or on an Annual basis.
No, you won’t have to create your own website. A Project Manager will be assigned to your order and will get our design team to create your website for you the way you want. Regular updates and a fully functional link on the progress of your website will be provided to you.
Once your order has been placed, your Project Manager will reach out to you at the e-mail address provided by you.
Yes. All the content of the business website is the client’s responsibility. Our team will, however, set up dummy content on your website for preview purposes. We can then change this content out with the content that you provide us.
You will be in daily communication with your Project Manager via e-mail during Business Hours. For requested changes can be made within 24 hours. Usually dependent on the scope of work involved.
As quickly as you want us to without compromising on the quality of our final product. It can take up to 1 week to create a fully designed and developed Standard Website. Clients would need to stay in touch on a daily basis. ( 1 to 2 e-mails a day)
While, Ultimate Websites can take up to 3 weeks – usually a lot more work involved.
For security purposes, you can only make changes to your website through your Project Manager. It’s an efficient process that allows your website design or functionality to never get compromised.
Once your website is live a $20/month Service Fee for Hosting and Maintenance of your website comes into play. All changes after your website are live are covered in it. Please note, core website design changes are not covered in the Service Fee.
All changes and updates to a website hosted with Xoopah.com will be made by the Xoopah team. All you must do is to open a change request and our team will make the changes within 1 working day of your request. For major modifications, our team will provide you a quote, which you can agree before we start working on it.
Yes. A full refund is granted to all clients that request it within 10 days of placing the order. If you are not satisfied with the first draft(preview) of your site, we would be more than happy to refund your paid amount.
Yes. However, you will be required to pay Xoopah.com a website development fee of $499 to take your business website to a different provider. Our team will provide you with the website code, database and files within 10 working days of your payment of the website development fee.