How to Remove Reviews on Facebook in 2023
If you own a business, you understand the importance of a good reputation. However, in an increasingly digital world, online presence is just as important, if not more important, than offline presence. When a negative or unfair review appears on your favorite social network, it’s important to know how to remove reviews on Facebook.
Before we get into the specifics of how to remove a review from Facebook, it’s important to note that there is an investment required.
You can’t just delete any old review left by a customer; otherwise, everyone would do it, and this article would be pointless.
The only way to remove a review from Facebook is to flag it, explain why you flagged it, and then let Facebook decide whether the review meets the criteria for deletion.
6 Easy Steps to Remove Reviews on Facebook
If you’ve made up your mind to address negative feedback on Facebook, here are some instructions that can help you to manage your online reputation effectively by removing negative reviews. Below, we will provide you with guidance on how to remove reviews from Facebook.
Step 1: Look for reviews on your Facebook business profile
The first step is to check your business profile on Facebook to see if any reviews have already been posted. If you have a Facebook profile, chances are it is set up to accept reviews.
Simply go to your business page and look for the Reviews tab to verify this. If you don’t see it, go to the More tab and then Reviews.
When you click the Reviews tab, you’ll see a list of all the reviews left for your company.
From there, you can see the star rating, the name of the person who left the review, the date it was posted, and the text of the review itself. Examine all of these reviews to see which, if any, should be removed.
Step 2: Turn off the ability for customers to leave reviews on your page
Disabling reviews ensures that your company will never be hampered by negative feedback. If you want to avoid negative reviews, blocking this functionality is the simplest and most effective way to do so. In fact, it’s the only way to ensure it.
If you choose to disable reviews, keep in mind that you will also be unable to display positive reviews. With fewer reviews, fewer people will trust your brand, and your search engine rankings will suffer as a result.
Nonetheless, if you are adamant about never having to deal with negative reviews, this is the best way to achieve that goal.
Simply return to the Reviews tab on your business page and click the Settings button.
Uncheck the box that says Edit page, then toggle the Show reviews slider from ON to OFF.
You’re done when you click Save.
You can reactivate your reviews at any time using the same function.
Step 3: Flag the review you want to have removed
If you decide that you want to keep reviews enabled but still want to remove a specific review, you can flag it for removal.
When you flag a review, you are informing Facebook that you believe it violates their Community Standards. Hate speech, violence, graphic content, and nudity are examples of such standards. Reviews may also meet these requirements if they are spammy, negative reviews from a direct competitor, or simply unrelated to your business.
When you flag a review, Facebook will look into it to see if it should be removed.
If Facebook agrees with your assessment, they will remove the review for violating their terms of service.
To flag a review, simply go to the review itself and click on the three dots in the top-right corner.
From there, select Flag review and then choose the reason why you’re flagging it.
Keep in mind that Facebook may not remove the review, even if you do flag it. So, this isn’t a guaranteed method for having a review removed.
Step 4: Respond to the negative review
Sometimes the best response to a negative review isn’t to have it removed. Even if you intend to flag the review for removal, it is always best to respond to those who leave negative comments.
The key to responding to negative reviews is to do so in a way that does not make things worse. Even if the customer or client was correct, avoid engaging in a back-and-forth argument, especially if it is in response to a comment on your public business profile.
Instead, express regret for whatever problem they encountered. Thank them for bringing it to your attention and let them know you’re working on a solution.
Then offer to make things right by providing a refund, coupon, or special offer.
Step 5: Encourage your customers to leave positive reviews
The best way to combat negative reviews is to encourage your customers and clients to leave positive ones. Some good ideas for rewarding positive reviews include:
- Asking customers to leave a review when they’re paying for their purchase.
- Following a purchase, send an email with a link to your business page.
- Giving a discount to those who leave a positive review.
- Embed Facebook reviews on the platforms where you sell.
You can also encourage customers to leave reviews by displaying a popup or banner on your website that asks them to do so.
Step 6: Use reputation management software to track reviews across the internet
Reputation management software is a tool that allows you to track online reviews and mentions of your company, including those on Facebook. This way, even if you’re not on Facebook all the time, you’ll always be aware of what people are saying about your company.
This type of tool will allow you to respond to negative reviews quickly, before they cause too much damage.
One of the best things about reputation management software is that it will help you track any positive reviews and mentions of your company all over the internet, not just on Facebook./p>
Working with a reputable reputation management company like Xoopah can help you take control of your Facebook reviews and protect your online reputation.
What are Facebook Reviews
Facebook reviews are forms of customer feedback left on your Facebook business page. Before purchasing your products or using your services, potential customers frequently consult Facebook reviews.
Businesses can use Facebook reviews to build their online reputation and credibility, as positive reviews can help attract new customers and improve customer retention. On the other hand, negative reviews can have the opposite effect and hurt a business’s reputation, so it’s important for businesses to monitor and respond to reviews in a timely and professional manner.
Why Facebook Reviews are Important to Small Businesses
Did you know that there are 90 million business pages on Facebook? 140 million businesses use Facebook to promote their products and services.
The success of your company can be influenced by public opinion. About 90% of customers read customer feedback from online reviews before they trust a business. Furthermore, customers spend 31% more if a company has positive reviews, demonstrating that online reviews can have a significant impact on purchasing decisions.
Businesses of all sizes recognize the value of Facebook as a business platform. Facebook reviews can help small businesses in a variety of ways, but the primary benefits are as follows:
1. They Help in Increasing Sales
When potential customers read reviews about your company, it appears more authentic in their eyes. They want to see a company that cares about its customers and provides excellent service. Receiving that confirmation through reviews will make your company more trustworthy and encourage them to make an informed purchase decision.
2. Eliminates Communication Gaps
Facebook reviews can also be used to communicate with your customers and directly address their concerns. Reviews provide direct and honest feedback from your customers, which can help you identify and build on your strengths while eliminating your weaknesses.
3. Helps in Local SEO rankings
Believe it or not, Facebook reviews can help you improve your SEO ranking. The more times your company is mentioned, rated, and reviewed, the more visible it will be in Google searches. According to SEO experts, reviews account for 9.8% of the ranking factors.
There are numerous reputation management software programs available, so it is important to choose one that is a good fit for your company.
Do some research and read reviews to find the best option for you. Once you’ve found a program you like, sign up and start monitoring your online reputation right away.
And if you’re not sure where to begin, check out our blog post on the best online reputation management software to find the right one for your company’s needs.