7 Useful Review Monitoring Tools For Businesses


Do you ever feel like you’re spread too thin when it comes to your business? You’re not alone. A lot of small business owners struggle with wearing too many hats. And, one of the most common tasks that fall by the wayside is regular reviews of their business’s performance.

As a small business owner, you know that online reviews are important. They can make or break your business. That’s why it’s essential to use review monitoring tools to track and manage your online reputation.

Luckily, there are several great review monitoring tools available to help you stay on top of things. In this article, we’ll take a look at some of the most popular review monitoring tools and see how they can help you optimize your operations. So, whether you’re looking for a way to track your website’s analytics or keep an eye on your social media presence, there’s sure to be a tool here that will fit the bill!

An Overview of Review Monitoring Tools


As a business owner, you know that customer reviews are important. They can help you attract new customers and retain existing ones. But what do you do if someone leaves a negative review? How can you track your online reputation and make sure that any negative reviews are addressed quickly and effectively? There are several tools available to help you with review monitoring.

So, whether you’re just getting started with online reviews or if you’re looking for more ways to protect your business’s image, read on for more information about review monitoring tools!

What are Customer Reviews?

Customer reviews are one of the most important sources of information for potential buyers. By reading customer reviews, buyers can get an idea of what a product or service is like before they make a purchase. Additionally, customer reviews can help to build trust between a potential buyer and a business.

Positive reviews can show that a business is providing quality products or services, while negative reviews can warn buyers away from businesses that are not meeting their needs. Because of their importance, businesses should encourage their customers to leave reviews and should take care to respond to both positive and negative reviews professionally.

By signing up for Xoopah’s business management platform, you can manage all your customer reviews in one place.

Why Does Your Business Need Review Monitoring Tools?

As a small business owner, you know that online reviews can make or break your business. A single negative review can send customers running for the hills, while a positive review can attract new business. That’s why it’s so important to keep an eye on your reviews and address any concerns quickly and effectively through feedback management tools. If you’re not monitoring your reviews, you’re leaving your business vulnerable to negative publicity.

But with so many other things on your plate, it can be tough to stay on top of your reviews. That’s where Xoopah comes in. We provide business management tools that specializes in review management. Our tool will help you keep an eye on your reviews and management tools will work with you to proactively generate positive reviews, so you can attract more customers and grow your business through our tools.

Benefits of Monitoring Tools

  • Review management tools can help businesses to track their online reputation, identify potential issues, and take action to resolve them.

  • In addition, management tools can help businesses to identify patterns and trends.

  • You can track the performance of individual employees, and identify opportunities for improvement using these tools.

As a result, such tools offer a wealth of benefits for businesses of all sizes.

The Best Review Monitoring Tools

There are a lot of review monitoring tools on the market, but which one is the best? Here’s a list of five tools that facilitate businesses to monitor online reviews. Choose the one that fits your needs.

  1. Xoopah

xoopah logo

If you’re looking for a platform to help monitor online reviews, Xoopah is a great option. Not only does it offer an all-in-one business management tools, but it also speeds up communication through its two-way Google My Business account. This means that you can quickly and easily respond to customers, which is essential for maintaining a good reputation.


Xoopah offers several other features that make it an ideal choice for monitoring reviews.

  • Our reputation management tools enable businesses to create personalized interactions by gathering customer reviews from multiple sources.

  • At Xoopah, we automate review alerts and provide the ability to post replies directly to your website or blog.

  • Unlike traditional platforms, Xoopah ensures personalized communication to build customer loyalty and spread positive word of mouth.

  • We enable businesses to keep their customers updated about their latest offerings to garner positive reviews.

  • Xoopah’s contact hub gathers all the customer information in one place to consolidate customer information and streamline reviews.

Xoopah’s Pricing and Packages

Xoopah’s pricing structure is straightforward. We offer three main plans mentioned below.

  • Starter ($0/month)

  • Growth ($49/month)

  • Premium ($99/month)

Contact us today or visit our website to learn more about the features and benefits of each plan.

With so much to offer, Xoopah is the perfect platform for anyone serious about monitoring online reviews.

2. ReviewThread


ReviewThread is a cutting-edge software that makes it easy to keep track of customer feedback. The software makes it easy to see what customers say about your business and provides tools to help you respond quickly and efficiently.


ReviewThread also offers a range of features to help you get the most out of customer feedback.

  1. Review Generation

  2. Review monitoring

  3. Review Marketing

In addition, it is very affordable, starting at just $99 per month for the basic plan. It is an excellent choice for businesses of all sizes that need an easy way to track and respond to customer feedback.

3. Hootsuite


Hootsuite is a popular social media management platform that enables users to track all their social media channels in one place.


  1. The software provides users with insights and analytics, so they can see how their social media campaigns are performing.

  2. Hootsuite also allows users to schedule posts and monitor activity on their channels.

  3. In addition, the platform provides users with tools to help them engage with their audience and measure their brand reach.


  • Professional ($49/month)

  • Team ($179/month)

  • Business ($739/month)

  • Enterprise (Custom)

Overall, it is a powerful and user-friendly social media management tool that is well worth considering for any business.

4. Podium


Podium is a leading provider of business management solutions.


  1. The ability to track and manage reviews from multiple sources, as well as the ability to generate automated reports.

  2. Podium also offers a wide range of integrations, making it easy to integrate with other business software.


  • Essentials ($289/month)

  • Standard ($449/month)

  • Professional (649/month)

Sign up for any of the packages by carefully reviewing the offered features.

5. Swell

Swell is one of the best software that is perfect to manage reviews for businesses of all sizes. With Swell, you can easily collect and manage customer reviews and track and respond to positive and negative reviews. Swell also makes it easy to post positive reviews on your website and social media accounts.


  1. Custom branding

  2. Review filtering

  3. Detailed reporting.

Best of all, Swell is affordably priced, with plans starting at just $19 per month. If you’re looking for an easy way to boost your online reputation, then Swell is the perfect solution.

6. Birdeye

BirdEye Logo

Birdeye is a business management platform that enables businesses to track, monitor, and respond to customer reviews across multiple sites. The platform provides a centralized dashboard where businesses can see all their feedback in one place along with insights and analytics on customer sentiment. Birdeye also offers tools for responding to reviews and managing your online reputation. Pricing for the platform starts at $99 per month.

7. Rocket Referrals

Founded in 2013, Rocket Referrals is a popular referral marketing platform that helps businesses of all sizes increase sales and grow their customer base.


  1. With Rocket Referrals, businesses can collect and manage online reviews, generate leads from past customers, and track referral activity to identify top advocates.

  2. Rocket Referrals’ simple, intuitive interface makes it easy to get started, and the company offers a variety of features to help businesses maximize the benefits of referral marketing.


In addition, Rocket Referrals offers competitive pricing options that make it affordable for businesses of all budgets.

  • Light ($2/employee)

  • Pro ($10/employee)

  • Premium ($30/employee)

As a result, it is an excellent choice for businesses looking to take their referral marketing program to the next level.


If you’re looking for an all-in-one business management platform that is both affordable and easy to use, Xoopah is the perfect option. We offer a free trial so you can test out our platform and see how it can help your business grow.

Schedule a demo with us today to learn more about how we can help you get more online reviews!